CCW Berlin 2027
From
February 22, 2027
until
February 25, 2027
(Please double-check the dates and location on the organizer below before attending.)
Categories: Educational Services
CCW - International Congress Fair for Innovative Customer Dialogue
The CCW is Europe's largest congress fair dedicated to customer service, call centers, and innovative customer dialogue. The event brings together industry professionals to explore digital disruption, artificial intelligence, and future customer needs.
Main Exhibition & Congress Categories
- AI & Innovation Focus: KI-Inspirationstag (AI Inspiration Day), AI Stage, World of AI 3 Years From Now, and Smart Automation featuring AI Agents.
- Specialized Forums: TeleTalk-Demoforum, the next experience, Startup Visions, SQUT Dialog, Dienstleister Challenge, and dialogXplosion.
- Professional Development: Masterclasses, Innovationstag, EUROCC, and Azubi-Tag (Trainee Day).
- Core Topics: Voice AI agents, data quality, empathy in customer service, and adaptive noise suppression technologies.
Event Highlights & Statistics
| Visitors | 8,500 |
| Exhibition Space | 20,000 qm |
| Expert Lectures | 280 |
| Networking Hours | 50 |
Featuring over 40 international speakers and prominent exhibitors from major brands, the CCW offers an interactive platform for intensive exchange, trend discovery, and professional networking.
Register for entry or booths
Please register at the organizer website of CCW Berlin
Venue Map and Hotels Around
Berlin - ECC Berlin (Estrel Congress Center), Berlin, Germany